FAQ

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PRODUCTS

 

ORDER

 

DELIVERY

 

WINE TIPS

 

SELL YOUR WINES

 

 

                                                                                                                       

Need help? Looking for a specific vintage?

Do not hesitate to contact us by email at contact@sodivin.com or call us at +33 (0)466.888.515 from Monday to Friday from 9:00 a.m. to 6:00 p.m.

The more precise your request (vintage year, region or appellation desired, budget, etc.), the more efficiently we can advise you.

 

                                                                                                                      

PRODUCTS

How can I know if the vintage I want to purchase is well rated?

You can consult the vintage chart available on our website: https://www.sodivin.co.uk/content/8-vintage-chart

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How am I sure that the bottle is genuine?

Unfortunately, we cannot give you a certificate of authenticity as they are only issued by the producer at the moment that the bottles leave their cellar, if it was ever issued at all. They are not systematically issued, only at the request of the buyer at the estate. Please be assured that all the bottles we sell are expertised before shipment and that our invoice engages our responsibility of the authenticity of the bottle.

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How is the wine stored by SoDivin?

For a good preservation of the wines, the conditions of conservation are essential.

We therefore guarantee a total control of all parameters:

  • Constant and regulated temperature in the cellars
  • Controlled and optimal hygrometry
  • Complete darkness
  • Isolated from any vibration source
  • Minimum handling of the bottles"

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What does this mean: 'good condition', 'mid shoulder'?

For the same wine, different conditions may exists. You can consult the meaning of each by clicking on the following link: https://www.sodivin.co.uk/content/11-condition-of-bottles

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ORDER

 

Can I order by phone?

We invite you to finalize your order on our website directly. However, if you have a question or need assistance, please do not hesitate to contact our team by phone.

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Can I add a personal message to my order?

You can add a personal message to the 'transport' step, we will print the message and attach it to your order.

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I want to make a gift, can I invoice an address and ship to another?

While completing the order, you will be able to enter the address where the gift has to be delivered and choose it as a delivery address. You also have the opportunity to enter a personal message that will be printed on a gift card and joined to the order. Bills are never enclosed to the shipment as they are available on your customer account in the section “Order history and details”.

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Why don't I get my order confirmation by e-mail?

Please make sure that the email address you mentioned when creating your account is correct, please also check your 'junk mail' folder.

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Why is my promotional code not longer valid?

We invite you to check that the conditions relating to the use of your promotional code are fulfilled. If the problem persists, please do not hesitate to contact our team.

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How can I get my invoice?

Your invoice will be sent to you as an attachment to the shipping confirmation email. You can also consult it in your SoDivin customer account, in the 'Order history' section.

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How can I pay?

Credit card (VISA, Mastercard) or bank transfer. You will be able to choose the payment method when confirming your order

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I forgot my password, what should I do?

In that case, you can either go to the login page and click on the link “Forgot your password” (you will then receive an email with a new password) or contact our customer service via the contact form.

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When will my order be shipped?

All orders placed before 1:00 p.m. are shipped the same day with 24 hour deliveries for France and Europe, 48 hours for Asia, and 72 hours for the rest of the world.

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Can I choose a specific shipping date?

On the transport selection page, you can choose the date on which you want your order to be shipped (excluding weekends and bank holidays).

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How will my order be packed?

We have chosen to ship our bottles in specific styrofoam packaging. Their properties are exceptional and guarantee you the transport of your bottles with the greatest care: Excellent protection against all impacts, Thermal insulation protecting against possible temperature variations, Protection against light. Find out how we prepare your order by clicking on the following link: XXXXXXXXXXX

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Do you deliver worldwide?

You can consult the list of all available destinations on this page: https://www.sodivin.co.uk/content/1-delivery

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What shipping solution do you use?

"SoDivin ships  to more than 70 countries in the world : France and Europe but also the United States of America and Asia. We offer 24 hours delivery to France and Europe, 48 hours to Asia and 72 hours to the rest of the world.

We offer both express and standard delivery services to most destinations to adapt to your needs and budget. All details can be found on our website: https://www.sodivin.co.uk/content/1-delivery

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How much does delivery cost?

Vous pouvez consulter les délais de livraison et les frais de port en cliquant sur le lien suivant: https://www.sodivin.co.uk/content/1-delivery

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How can I cancel or amend my order?

Once the order has been completed and the payment received, it is only possible to amend or cancel your order by contacting our customer service via the contact form. Please note that if your order has already been sent by our shipping service, we won’t be able to change anything.

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How can I return my order?

In respect to the article L.121-16 of the Code of Consumption, the buyer has exactly 14 days to refuse the delivered merchandise. In this case, the merchandise should be returned, at the cost of the buyer, in the original packaging. The buyer will be reimbursed, if the merchandise is not damaged, after reception and inspection.

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Can I get my order delivered on a Saturday?

Deliveries in France are made automatically from Monday to Saturday by Chronopost. This service is not available for deliveries outside of France.

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Can I purchase a gift card?

Yes, you can order a gift card by clicking on the following link: https://www.sodivin.co.uk/3674-cartes-cadeau

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DELIVERY

 

Is my shipment insured?

Each shipment to individuals is insured in case of loss, theft or breakage during transportation. If one of these extremely rare events occurs, photos and documents will be requested from you. You will receive a full refund of your order.

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I did not get my package, what can I do?

Thanks to the delivery tracking link that you received by email, you can follow the delivery of your package. If needed, do not hesitate to contact the shipper or the SoDivin team.

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Will the invoice be in the package?

No invoice is attached to your order for any shipment to France, Corsica and the European Union. For shipments outside the European Union, invoices are attached to your package, so that the shipper and customs can take care of the customs formalities.

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How can I track my package?

You will receive the tracking link for the delivery of your package in the shipping confirmation e-mail. You will also get a notification from the carrier who will take care of your package.

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What happens if I'm not home when the delivery man comes?

If you’re not home when the deliveryman comes, your order will be delivered either to a trusted neighbour or to the nearest pickup point. You will know where your order is thanks to the note that the deliveryman will leave in your mailbox as well as when you will track your package online. You can also contact our customer service via the contact form for more information.

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My package is damaged, what can I do?

When you receive your wine, it is your responsibility to:

scrupulously check the contents of the package and indicate your reservations if needed. In the event of breakage, you must refuse the package to the delivery person and notify us within 24 hours by e-mail or phone. No complaint can be accepted beyond this deadline. "

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WINE TIPS

 

How long before tasting should I open the wine?

Sometimes, the wine should be opened at least four hours before tasting it. Once the bottle is opened, take the time to smell its content. Do you like the scent? So it is not necessary to aerate the wine more than an hour before tasting it. You can always close the bottle, temporarily, with a dry cork. If, on the contrary, its scent seems unpleasant to you, don't worry. After all these years of confinement, the wine needs to be aerated for about four hours. Do not hesitate to contact our team for further advice.

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Is the wine drinkable?

Tasting an old wine is totally different than tasting a recent wine and what old wine offers us also is very different.

For red wines, tannins will soften over the time, fruit notes will give way to notes of leather, tobacco, old wax. The wine ""patina"" and the years will continue to make it evolve. It is precisely this journey through time that is sought after. Concerning the sale of old bottles of wine, there is no guarantee of the quality of the wine. When you taste mature wines, there is always a risk: you have to accept to be sometimes disappointed but also ready for a fabulous adventure.

In fact, the ability of a wine to age depends on many points : region, appellation, chateau, vintage and condition of the bottle. Some wines must be drunk shortly (2-5 years) while others can last 1 century or more. It is the reason why some old wines reach astonishing prices. Feel free to contact us to get more information on the drinkability of the wine you are looking for.

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How can I keep my bottle once received?

The wine must be stored in the most quiet conditions: complete darkness, cool and constant temperature, away from vibrations. Temperature-controlled cellars or traditional cellars are ideal. If needed, you can use our polystyrene packaging as a mini cellar. They will ensure excellent storage conditions for your bottles. Choose the coolest place in your home.

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How should it be opened?

"Store your wine lying down. Stand your bottle up for at least 24 hours before you open it. There will be sediment in the wine and this allows it to fall to the bottom of the bottle.  Do not decant a very old wine. Please note that the cork of an old wine can be really fragile and may be damaged when you open the bottle.

The structure is more fragile and subtle than a young bottle and decanting would only dissipate its subtle charms.  Don't serve the wine too warm. An old red is best served around 16°C. 

Serve the wine in large glasses.  The aromas will be more subtle and subdued and a large glass helps to release them.  You may notice that the second half of the bottle changes in structure and aromas."

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Disappointed with the wine you purchased?

Concerning the sale of old bottles of wine, there is no guarantee of the quality of the wine. No wine shop, auction house or reseller of any kind guarantees the quality of the wine that they sell. However, we communicate to our clients the most information concerning the factors that can determine the quality of the wine, which is why we were happy to send you a photo of the bottle. Our objective is to be totally transparent concerning these factors.

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SELL YOUR WINES

 

How can I sell my wines?

We invite you to complete the form available on our website: https://www.sodivin.co.uk/content/12-sell-your-wines

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